· All merchandise must be paid for in U.S. funds only.
· Custom-made merchandise must be paid for before work begins.
· Terms, conditions, pricing and service subject to change.
· United State Postal Service (USPS) is used for standard shipping in the US.
· United State Postal Service (USPS) is used for Military "APO" and "FPO" shipping.
· International orders - please email for shipping rates to your designated country.
Payment
· Credit cards accepted are Visa, and MasterCard
· Internet Payment Service - Paypal. – please request
· Personal check accepted.
· Money Order accepted.
· No C.O.D. (cash on delivery)
Delivery
· United State Postal Service (USPS)
· Some merchandise shipped will require a signature upon receipt.
· All items shipped in the United States and to Military "APO" and "FPO" will be insured.
· Some items my be sent via United Parcel Service (UPS) or Fedex
Return Policy
· You must call first for a Return Authorization Number (RAN).
· Refund amount will be less a 20% restocking fee on all returned merchandise.
· Any shipping, handling and insurance is non-refundable.
· Return merchandise must be within 14 days from delivery.
· Defective merchandise must be reported within 5 days.
· All merchandise must be returned in its original packaging.
· Any merchandise used, worn, or not in new condition as shipped cannot be returned.
· Special orders and custom merchandise are non-returnable.
· Return shipping, handling and insurance cost is non-refundable.
Claims for Damaged or Lost Shipments
· All products shipped in the United States and to Military "APO" and "FPO" will be shipped insured for their purchase value. This is to cover there cost due to any damaged in shipping or lost shipments. The United States Postal Service (USPS) claims process will govern all claims on products that are damaged or lost during shipment by (USPS). The United States Postal Service web site is (www.usps.com). The United Parcel Service (UPS) claims process will govern all claims on products that are damaged or lost during shipment by (UPS). The United Parcel Service web site is (www.ups.com). If any other carrier is used to ship products, then that carries claims process will govern all claims on products that are damaged or lost during shipment. Any and all claims will be the responsibility of the purchaser to initiate. Notify Roses.us.com of any product damaged or lost during shipment immediately. A delay in notifying roses.us.com could jeopardize settlement of the claim through the carrier. Upon request, roses.us.com will send the purchaser any documentation available that may help facilitate processing the claim.
Guarantee
We take great care in inspecting each individual product before it is packaged and shipped. This way we assure that you, are receiving the finest quality product. All products that Rosesforlife.com sells are guaranteed to be genuine, and as described.
